We currently offer same day zero-emission delivery within Vancouver greater area. Please see the photo below.
Frequently Asked Questions
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What areas do you deliver to?
What is the delivery fee?
For a limited time, we are offering free delivery on all orders.
What is the cut-off time for same day delivery?
Orders placed before 1pm are eligible for same day delivery. If you place your order after 1pm, don't worry! Your order will still be delivered, just the following day.
How it’s zero-emission?
our same-day delivery service is zero-emission because we use electric vehicle to deliver your orders.
Is there a minimum order for same day delivery?
No, it can be as low as $1
What is the deposit jar program?
Our deposit jar program allows you to return your empty jars from Backspace products to us for a deposit refund. We clean and sanitize the jars for reuse to reduce waste.
How does the deposit jar program work?
When you order certain products, they come in a reusable jar with a deposit fee added to the price. Once you've finished using the product, you can keep the jar and reuse it for other purposes or return it on your next delivery to receive your deposit fee back. We'll sanitize and reuse the jars to reduce waste and promote sustainability.
How much is the deposit refund?
The deposit refund amount varies depending on the product, but ranges from $0.50 to $2 per jar or bottle.
How do I return my empty jars?
Returning your empty jars is easy! You can keep using them until you finish the products, and then simply leave them outside your door on the day of your next delivery. Our team will pick them up and ensure they are cleaned and reused, making it a truly circular system.
Can I reuse the jars for other purposes?
Yes, absolutely! Our jars are designed to be durable and can be reused for a variety of purposes such as storage, organizing, or even as a vase. We encourage our customers to get creative and find new uses for the jars before returning them for refill.
Do I need to remove the sticker from the jar before returning it?
No, you do not need to remove the sticker from the jar before returning it. Our stickers are made to be durable for multiple uses and can easily withstand washing and refilling.
Why can't I book a refill
Unfortunately, due to rising costs and inflation, we've had to discontinue this service. However, we still offer the Market option with same-day zero-emission delivery, so you can continue to enjoy convenient, sustainable shopping with us. Shop here
Can I return the product?
We have a 30-day free return policy, which means you have 30 days after receiving your item to request a return.
If you purchase an item from backspaceit.ca and are not satisfied with it, you may return it for a full refund except Personal care product. This includes the cost of the item as well as the return shipping, if the return is a result of our error. There are no restrictions on returns. We want you to be completely satisfied with your purchase, and we stand behind the quality of our products. you can check our return policy here.
How to return a product?
Pick a date and time for your return. Choose a convenient location and time for us to pick up your return.
Fill out the return request form. Provide us with some basic information about your return, including the reason for the return and any relevant order details.
We will review your return and get back to you. Once we have received your request, we will review it and let you know if there are any issues or concerns.
When your return is approved, we will pick it up. If your return is approved, we will arrange to pick it up at the location and time you chose. Once we have received the returned item, we will process your refund or exchange.
Here are the 4 steps to our return process:
1- Pick a date and time for your return: Choose a convenient location and time for us to pick up your return.
2- Fill out the return request form: Provide us with some basic information about your return, including the reason for the return and any relevant order details.
3- We will review your return and get back to you: Once we have received your request, we will review it and let you know if there are any issues or concerns.
4- When your return is approved: we will pick it up: If your return is approved, we will arrange to pick it up at the location and time you chose.
To start a return, please follow these steps:
- If you created an account when purchasing the products, you can request a return through your account.
- If you checked out as a guest, you can click this link to start your return process.
Once you have initiated the return process, our team will guide you through the steps to complete the return and receive your refund or exchange.
Are your products eco-friendly?
Yes, all our products are eco-friendly and made from natural, sustainable, and biodegradable materials. We carefully curate our selection of products from local makers who share our commitment to reducing waste and protecting the environment.
Where do your products come from?
Our products are sourced from local makers in Canada who use natural ingredients and sustainable materials to create low-waste products. We carefully curate each brand we work with to ensure they align with our values of sustainability, transparency, and ethical practices.
What is the Backspace rewards program?
The Backspace rewards program is a loyalty program that allows you to earn points for every dollar you spend on Backspace products, which can then be redeemed for discounts on future purchases. There are also different actions you can take to earn rewards, such as referring a friend or following us on social media and other. You can learn more about the rewards program and how to redeem your points by visiting this link
How do I join the rewards program?
You can join the rewards program by creating an account on our website.
How do I redeem my rewards points?
When you have accumulated enough rewards points, you can redeem them for discounts on future purchases. To redeem your points, simply log in to your Backspace account and go to your rewards dashboard, which can be accessed through this link. From there, you can choose from a variety of discount options based on the number of points you have available.
How does Backspace help the environment?
We aim to reduce plastic waste and promote sustainable living by offering products and services that use natural ingredients, sustainable materials, and low-waste packaging, as well as initiatives like our deposit jar program and refillery van.
How can I contact Backspace?
You can reach us by email at hello@backspaceliving.com